The only reason they deserve 1 star is for their availability. I made an appointment for a Thursday at 5:30. I got there 5 mins early, i still had to wait 15 mins for her to start me, i havnt had nails for YEARS since i work in the medical field, and have 2 small kids, i dont want to scrath them. Well, 2 days into my vacation i had a nail pop off... 1 week after, all nails are gone. What a waste of $40. Ill never return.