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  • My wife and I tried Boca Loca a couple weeks ago for the first time and that experience was absolutely amazing. We decided we wanted it again last night and it was the complete opposite experience. We order for take out and each of us got a burrito and we also ordered the smores. We got home and unwrapped the burritos to find that both of them were burnt to a blackened crisp and the tortillas were inedible. We had to unwrap the tortilla, eat the contents with forks, and throw the tortillas away. When we opened the container with the smores, it was the exact same way. I completely understand making mistakes but it's all how you handle it when you make a mistake that is the difference. I worked in food industry for more than a decade and understand things happen. The fact is though, that you don't serve a customer what you can clearly tell is a mistake. While most people would be upset that they had to wait longer because of a mistake, 100% of people are upset when you serve them burnt food. I would've much rather waiting another 15-20 minutes for the food to be made in a way that is edible. Not sure if I'll be back or not, the only reason I would consider it is how great the experience was the first time. If I do decide to give them my business again, I will only dine in so I can see my food before I leave the place and it won't be for quite a while. To the owners/management, in the future, make sure you train your employees that golden brown burritos are good and should be served, completely black burritos are a mistake and should hit the trash and remakes be made.
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