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| - I give credit where credit is due. Ibiza offers unique food options(even though they are over-priced.) The bread and hummus provided appetizer is a nice start, definitely a one-up on traditional bread and butter. I attended a graduation party on their outdoor patio in 2009. In my visits since then, I have been pleased with the service and food selection.
All good things must come to an end? I found this saying to be nothing short of the truth, due to my most recent experience at Ibiza. Back in May, I went to Ibiza for an 8pm, Monday(slow night for them) dinner, and had the worst dining experience of my life.
Before I go any further...a tid bit of background information of my restaurant experience. Throughout high school and college, I worked as a waitress. That's eight solid years, folks. I worked at upscale restaurants and business clubs, serving the same type of clientele you would see at Ibiza. I know proper restaurant etiquette.
That said, my three friends and I were rudely greeted by the host. He gave us that judgemental 'up and down' look like we didn't belong there. (Sidenote: we were all wearing appropriate dresses and heels.) Two of my friends had certificates to redeem. We knew the certificate rules...we couldn't sit together. We politely asked to sit at two, two top tables near each other since the restaurant was EMPTY. Sitting seperate would avoid ripping them off since we would order food and tip separate. I know how important tipping is, ripping them off wasn't even a thought in my mind.
The host told us "no, it is against our rules." No further explanation, no apology, nothing. We tried to explain our position and asked why they would sit us across the room from each other in an empty restaurant?! He kept repeating "those are our rules." He promptly left, leaving us to stand up front for 6 minutes (yes, I timed it.) So unprofessional!! The manager finally came to greet us, but he was also extremely rude and told us we could follow their rules or leave. He also did not offer an apology or explanation. My friends and I were baffled and I was ready to leave. My friends convinced me to stay so they could use up their certificates. Two of us sat at the bar and the other two were seated CLEAR across the EMPTY room from us. We didn't share food or any other infringment that would have 'ripped them off.' Ugh, Ibiza....rude rude rude.
Restaurants are in business because they please customers. Every waitress job I had, we did EVERYTHING in our power to please the customer. Ibiza, you have failed...miserably. No second chances, no more good reviews.
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