After posting my review and emailing COIT I was called by Leslie in about 20 minutes. She took the time to listen to my entire ordeal and was very understanding, not super defensive of the company but actually cared about me as the customer. She arranged a new Sr Tech to come out and filled in the area GM on my situation; they scheduled a re-clean for last week and did a MUCH better job. I would recommend COIT in the future, just be sure if something is off with the pricing or you aren't satisfied let them know as they will take actions to ensure you're a happy customer.