We have been taking our dog to Laird Eglinton since he was a puppy. Our first visit was with Dr. Franklin and we liked him immediately - great bedside manner and knowledgable. I'm an anxious pet owner and he helped to calm any concerns I had. He is an excellent vet who truly cares about our dog. He is always careful to recommend the best option without unnecessary tests, meds, etc. We feel very lucky to have him! We even moved away but have kept him as our vet. Roxanne at the front desk is so helpful and goes above and beyond. One of the tech's (I think Lindsay?) is also great.
The reason for the loss of a star is that while Dr. Franklin himself is definitely 5 stars, we've had average experiences with some of the other vets - the usual complaints not able to give us answers after tons of unnecessary tests. Putting him on meds for something so far off from what he ended up having. We now only see Franklin unless he's not working and it's urgent/we have no choice.