I went into the store on New Years Eve, it was hectic. The staff remain calm and sweet, they work great under pressure. Kim the store manager was on the floor assisting customers, which is rare to see in retail positions. I was there to exchange some items and i had explained to Kim that i had misplaced my receipt. She explained the exchange policy and advised me, that there's a possibility i might not receive the same amount i had purchased my items for. Thankfully i got my full price for every item. I manage 8 retail stores, I am big on customer service and i must admit that this location has given me the best experience. I live 5 minutes away from Downtown Summerlin but i make the drive down to this location because of the staff.