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| - AVOID AVOID AVOID AVOID
I purchased a 3rd party warranty through this dealership for the same coverage as the BMW warranty. I brought the vehicle in for an issue and after the technician did the repair the service advisor called and told me that the claim under the warranty was denied, they did not give a reason or an explanation. I was curious so I called the warranty company and was told that no claim had been submitted for any work. The service advisor had lied about submitting the claim.
When I complained I was told that this is common practice for the service advisors to not submit a claim because they know that the "adjuster will deny the work". According one of the business managers, the service advisors are required to submit all work orders to the warranty company who then review the work and then either approve or deny the claim. For all I know the Business Manager could have been lying.
The repair bill was over $700.00 with no warranty. Under warranty it was under $500.00 and billed to the warranty company. The service advisors are also hesitant to provide an estimate for the cost of the repair. Apparently, they are required to provide customers with an estimate of the cost and a break down of the work. This is something else that I find highly suspect.
I returned the vehicle because it was end of lease, prior to returning the vehicle I had demanded that the vehicle be inspected from bumper to bumper, top to bottom, so that anything that needed to be fixed could be fixed before the vehicle was returned. This was not done. Now the dealership is demanding a replacement part on an item that they have " a speculation" on how it could have, maybe, possibly, happened. The explanation give was so absurd. I have been in contact with other shops in regards to how this particular item could have been damaged as per the dealer's speculation.
My experience is that they try to blame the customer for break downs or shoddy work. For example, front brakes were done and technician installed a wrong part. I I pick up the vehicle drive for 3 blocks, turn right and the brake warning light comes on, so I bring the car back and the service advisor blames me for "driving the car too hard".The vehicle goes back into the shop and about an hour later I was then told by the service manager that it was the wrong part and the technician should have known not to have installed it.
There have been many recalls on several models, pretty serious recalls such as the Vanos Housing Bolts that could come lose or break and cause the vehicle to stall. Of course BMW did not have enough parts to fix the issue. The recall went out in April of 2014 and the replacement was done in September 2014 on my vehicle. Needless to say I stayed off the highways. As per a letter sent out in April the dealership was supposed to call to schedule the repair. No one called. I finally went into the dealership in July to set up the appointment for the work done.
There was also a recall to replace the Front Drive Shaft which apparently the dealership was supposed to call to notify customers of the issue. No one called.
Vehicle is back and I will never lease or purchase another BMW or deal with this dealership again. Buyer beware!
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