So bad it's funny! I was excited when they opened and got my truck washed pretty much every week. Then the service got so bad I only got it washed when it was so dirty I couldn't stand it anymore. It thought it was me being overly critical but I see most of the other reviews are just as bad. The issue isn't the end result. They do a great job for a reasonable price and the car is spotless clean. It's not even the windshield guys that everyone agrees are as annoying as hell. It's all about drop off. Slow, unorganized, borderline lazy. 12 cars waiting, one kid vacuuming and 7 guys wandering around because I just drive, and I sell glass, and I just write tickets. It's obvious they have no interest in correcting this horrible part of the service because many of the reviews that you read complain about the same thing. They simply don't adjust their behavior based on customer demand and seemingly have no interest in doing so. Today the kid vacuuming the car in front of me finished and moved on to the next one. After about 4-5 minutes without anyone driving it up to the wash, another kid finally showed up and instead of driving it in he vacuumed it again. Seriously!!!