This is one of my worst experience at a 4/5 star hotel. When I walked into the hotel, the front desk clerk was on the phone giving direction to the hotel to a customer. She didn't even greet me or acknowledge me. I waited in line for ten minutes. This gets even better. I walked into the room to find pubic hair and lint on the covers. This was room 534. I call the front desk to complain but no answer. I walk back down to the front desk and I waited in line again....she was giving directions again to the same customer. Don't people has Android phone these days with GPS. I rather pay full price at the Hilton or Hyatt rather than a sale price at the Sheraton. NEVER again at this Sheraton. I also left a note in room 534 for housekeeping.