The hubby and I bought an Octane Zero Runner after our treadmill decided to crap out ON NEW YEAR'S DAY (oh, the irony!). Jason was extremely helpful and informative, and made the whole thing a painless experience. He also saved us money by suggesting that we pick the machine up from the store and build it ourselves. He helped us take all the parts out of the box (too big for our SUV!) and load them up. We have just finished building the machine, which took only 45 minutes between the two of us and a step-by-step video. I will shop here again without hesitation in the event (shudder!) that any other workout equipment bites the dust.