I really had hoped this place would get better. I really wanted to like this nail salon. I came here after my girl moved here from another nail salon. However, after a few odd business practices I will not be coming back.
The first time I saw her, she did a fantastic job. The entire manicure with shellac was $30. I thought wow! What a deal. My mom had another lady who used her own finger to scrape my mother's nails. Talk about not being very hygenic.
The second time I booked, I wanted a mani and pedi with my girl. They confirmed my date and times with me. When I arrived, I learned that I only had an hour with her. So then I had to make a last minute booking with another girl for my pedi. I didn't say anything just that I wasn't impressed. I ended up paying almost $90 for both! I'm pretty sure they make up their own prices. I didn't have anything complicated or any designs! So my mani went up $15 from 3 weeks prior?!
The last time I booked the girl on the phone confirmed that I would be with my girl. I just wanted to fix my ONE chipped nail. Well I arrived to find out my girl called in sick. There was no phone call of acknowledgement so that I wouldn't have to drive all the way over. The manager said it was because the girl never took down my number; I'm pretty sure they did. I had my one finger fixed. They charged me $5.25! I couldn't believe it. I have NEVER paid to have a nail fixed. They said because it was over one week, (a week and a half) they had to charge me ; it was "policy". So there was no apology for my girl not showing up and then they charged me?!?!?! They didn't think it was more important to maintain a relationship or clients. Not a good business model.
I'm sad to have to leave my girl because she was soo good, but this place is completely unprofessional and full of excuses. I will NOT be back.