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  • Dr great Staff Kelly Great Front desk one star ! Front staff won't give you a straight answer and WILL Not send the prescription you paid for, even though they were the were at fault. Only gave 3 stars because Dr E was great and the on Staff Kelly she was awesome. When checking out they wanted us to get glasses right away when I told them I was in a time crunch, they reprinted the orders with half the info gone. This I feel was not by accident but by design. In 18 months 3 exams, every time there is something wrong with the prescription you can't take it some place else to fill. Wasted half a Saturday, and this has happen 3 different (separate ) times so Yes good Dr. , but front office would not even tell me the cost, before sitting down with the doctor. I had to see pressure them to give me the exam cost just what insurance would pay, they did not want to answer me any information about cost or coverage . Just feel this is common at this location, NOT sure if anyone else has had this but in 18 months it taken 6 trips when it should have only been 3. Happy with the Dr but not so happy with front end staff, they are difficult, seem nice and all till you want to shop for your glasses. I thought it was funny that they reprinted the order and handed me that one and placed the other order in the shred stack. Anyway if you got time then great but if your busy with life, think again. I normally don't get ticked off but this seems 100 % of the time a hassle about getting what you paid for.
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