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  • Lived here since 2012 moved in with roommate who lived here since 2011. We have given Rockledge the benefit of being new owners, we did not hold the old company against them (formerly Broadstone Alliance property) Rockledge Fairways is owned by Riverstone. The maintenance workers have always been excellent. The office staff has proven time and time again of being unprofessional. Loosing notes, work orders, sticky notes constantly about service requests or general inquiries. The only manager that was helpful was let go recently. The reasons I would not recommend is the horrible customer service. Last year when we were looking to renew we had to ask for our contract numerous times only to finally have it emailed to us with the wrong apartment number. Since then we put in multiple request to update our cars and license plates which are still wrong. Requests to replace lights, counter tops peeling, cabinets peeling, dirty carpets after repair work, broken shower controls, broken cabinets, doors falling off the hinges, bathroom rot and mold have gone unanswered. They recently upgraded the Front office and not the staff. When we recently asked about prices and renewal and felt the increase a month was unacceptable we were told very rudely why it is what it is and very defensive. No apology until we asked for one and upon getting our contract after the song and dance and false promises that we have been offered every year, guess what... wrong apartment number again. Don't bother moving in here. Better properties in the area less expensive and you won't have to live in sub par conditions with sub par customer service.
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