We we were told we could sit anywhere so we sat in the lounge ready for drinks and a full dinner. Our server passed by us three times and didn't even say hello. I've worked in service and even if it wasn't my table to serve, I would always make sure guests were acknowledged so that they knew we weren't ignoring them and wouldn't leave.
We felt ignored so we decided to leave.
Will it kill you to just say, "Hello. Someone will be right with you" ???
What a disappointment. We were looking forward to splurging tonight.
We ended up going to Fin Izakaya where they KNOW customer service is key. Had a great meal and time there.