My A/C went out on this July 4th weekend, I called Number One and they returned my call within the hour. I was given a time frame of between 1000am-100pm, and the technician on the call was going to be Byron. Byron called me shortly after 1000am to advise me that he was minutes away. Upon his arrival I told him some of the things the A/C was or was not doing. He isolated the problem within minutes and answered some of our concerns about our 16 year old unit. He did not try to sell us or create a bigger situation than it really is. He was honest and he represented himself and the company very well. I will certainly call them in the future and refer them to friends and family.