Looking at some of the negative reviews on here, I'm a bit shocked! I live downtown and there is nothing like this by me or really anywhere. I love the webcams and watching my little guy periodically. Even tho I'm not even a regular, some of the staff know my dog by name. I've never witnessed a dog fight online and I like how I don't really see staff on their phones when I log in. Even tho my dog is a sissy and doesn't really go outside, I like how the outside has a mist system for the dogs. Honestly, I feel safe with my dog at this place and he always comes home and sleeps really well.