horrible place!!!! i would rate, not even one star! i dropped off my winter jacket for a zipper replacement and anna said she will order the specific zipper and will need some time. it took some time to order the zipper, but i was not too concerned because it was during the summer time and did not need the jacket. finally, closer to the end of the summer i came back and showed my ticket stub and they could not find my jacket!!!!!!!!!!!!!!!! she said she already gave it to me which i know she did not because i still had my ticket stub and i looked at home just to make sure even though i knew i did not pick it up. it was not at home! it was during the summer so i knew i did not pick it up and left it somewhere. it was a thick, warm, winter jacket, i wouldn't have worn it during the summer time. they did not replace the cost of the jacket. horrible customer service. be careful if their employees steal your items they will not replace it or even the value of it.