Called in twice to put a shirt on hold. They said they would transfer me to "soft goods". I was put on hold for 45 minutes during the first phone call, so I hung up. I figured maybe they were busy with other customers since the holiday season is coming up. I called back an hour later, was told that I was being transferred to "soft goods" again. This time I was on hold for over an hour. Don't call this location expecting quick service, or any service...