Samantha, one of the employees, went way out of her way to help me out. Arizona Fireplaces already had the electric fireplace I wanted in stock, and so in order to avoid shipping charges I could pick it up from the back and take it home. Problem? I drive a Mazda 3 and this was a 43 inch fireplace unit. It would have been pricey to ship it and costly in time to come back with a bigger car on another day (I don't live close), but when Samantha learned that I was delivering it to a location near her home, she offered to drop it off for me. I can't describe how grateful I am for the help.
On top of that, the location has lots of fireplaces in their show room, which they just built out even further. The gentlemen who first assisted me (I'm sorry, I didn't catch his name) was knowledgeable about the units and what could be done with them, and on top of that the company is hosting their own line of electric fireplaces, and they look pretty cool! I may have to get one for my bedroom sometime.