Service is always slow. Wait for chicken is long. Today's visit we where told as always a ten minute wait for chicken dippers. After ten minutes our order was sitting on the counter getting cold. When I walked up to check on the status, the person who appears to be the manger informed me the order is not complete. Waiting on gravy and it will be another ten minutes. Our food is was going to be cold if our food was left to sit on the counter. The employees where more concerned about addressing a defective entry door than taking care of their customers.