I've ordered RGP lenses this February, got a fitting test one month later, and am still waiting for those lenses (it's mid-July already).
They will NOT call you back (even if they say so) so you'll need to keep on calling them if you have anything you need assistance of.
I understand how busy it could be in a B to C business, but seeing the place twice on Saturdays, I'm skeptical of them being so occupied to give back a call during a week day early afternoon.
As for ordering, I tried one pair of RGPs. No alternatives offered, no preferences asked. I had to call and check twice whether the lenses arrived. I've called twice again to see what has happened to my order after the fitting test. And I am afraid I need to make another call.
I thought this place would be better just by the fact that they have another shop (if you have a couple of shops I'd consider that as the business being good), but I won't be coming here anymore.