Haven't tried the food but I tried the sweet and salty crazy milkshake that they are famous for and it was probably the worst milkshake I ever had. I waited 15 minutes for them to make the shake and when it got to me it was already melting. The presentation looked nice (aside from the melting ice cream dripping off the cup) but the way it's assembled makes it impossible to eat. Half the shake was whipped cream, the other half was a mixture of peanut butter cups, m&ms, PB chocolate pretzels, a completely frozen and inedible lady taffy (with the wrapper still on) and completely melted ice cream. Any child can go to the supermarket, buy these ingredients and make it themselves in a matter of minutes. If they charged $5 for this milkshake like most places do I still think it's amongst the worst I've had but I wouldn't complain. The only positive thing I have to say is the customer service was very good and they didn't charge me for it. The food did look good though. That said, If you want shakes go to Holsteins