I've had nothing but good experiences with this company. Finally found them after going through a few other companies I was unsatisfied with. Been with them several years now. In fact...was with another place for 10 years and their service went south...they no longer seemed to care....they did not even attempt to keep a 10 year customer.
The times I've had to contact their customer service (e.g. to reschedule, ask questions, etc.) their service has been awesome. Customer service has always been very pleasant, and I've never had to wait very long at all in the call queue. My recent customer service experience was with Jen and she was great.
The field guys have been great too... very courteous...do a really nice job. They also show up when they are supposed to
It seems their product works well too...my neighbors yards on each side are struggling and choked with weeds. Not mine.
I never get any calls or pressure for upsells but I think I did ask early on... not to be called for sales purposes.
I think their prices are reasonable too....especially if you add up what you'd spend on product if you did it yourself.