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  • Since we have no family in Phoenix with us, we decided to go to Las Vegas for Thanksgiving 2016. Mr. Luckys was having a Thanksgiving buffet special for $20.99 so the four of us went there for our dinner. When we arrived, we told the hostess 3 of us wanted the buffet and we were seated. We waited for a good 15 minutes for our waitress to take our drink order and no one ever came so my husband flagged someone down and they went to get our waitress. Our waitress finally came over and told us no one had even told her she had customers, so that wasnt her fault, that was the hostess. So we gave her our drink order and told her we wanted 3 buffets and my husband wanted to order off the menu. She brought 3 plates and vanished again. Myself and our daughters went up to the buffet and found out it consisted of: fruit that was almost gone, green bean casserole, sweet potatoes, corn that was almost gone, steak that was cold, the turkey was down to the bone, dinner rolls that were cold, mashed potatoes were gone and all the desert was gone. We head back to our table and our drinks arent there yet. It takes another 5 minutes for someone else to bring our drinks and she never came back to even take my husbands order. We are almost done with our not-so-good dinner when my husband asks to talk to the manager. He explains that we are almost done and our waitress hasnt even taken his order yet then we ask about the buffet items and the manager explains that they are not replenishing the items any longer. We are upset because no one told us when we got there that there were few items left. The manager takes my husbands order and gives THREE of us pie, but not all of us...and takes only $3 off our bill. We eat out quite a bit and this was hands down the WOST service we have EVER had.
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