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  • I stayed here for three nights for a conference. Had it not been for incredibly noisy guests on 2 out of 3 nights that I was staying here, and the response of the hotel staff, my review would have been much better. The first night, I had some loud teenagers playing music and shouting with their door open. One call to the operator, who was very responsive, took care of that. She assured me that it would be taken care of, and it was. She was fantastic - and her attitude alone is why I am giving 2 stars. The second time it happened, the operator (a different one) was incredibly rude and acted like I was causing problems. This time the neighbors were shouting in French, dancing, and singing with their tv on loudly. I called the operator twice and the noise never stopped. I didn't end up sleeping that night and had to get up at 4:45 am for an early flight. It was such a horrible experience, and I felt so sick the next morning, not to mention the fact that I had to deal with the operator's rudeness - well, minus two stars for that. At the price I was paying, I would have expected a better experience....not to mention the fact that they didn't have WiFi in the hotel (minus another star). I guess not all hotels have that, but I stayed at a B&B (at half the cost) in Montreal right before I stayed at the Sheraton, and even they had WiFi. Shame on the Sheraton for not taking care of their guests when they indicate that a neighbor is being unruly.
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