On a recent trip to Calgary, I booked a rental car online to be picked up at this Avis location. When I arrived, the car had just been washed, all my information about the car I had requested was accurate, payment (VISA) went smoothly, and it was a great car. Even though I picked up the car at the Executive Inn location, I needed to return it to the airport, which was easily arranged for a small additional fee. Return to the airport was also quick and efficient.
I have rented vehicles with other rental companies in the past, and will be happy to return to Avis in the future if this is the customer service I can expect.
Great job Avis. Thank you!