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  • Tried when first opened in the new location and tried yesterday... the service was the worst a year ago and is still the worst now. We were seated at a table in the corner which was promptly forgotten and had to track down someone to actually give us service after waiting for like 15 minutes and trying to flag someone down. Once we did get a server, we were told the person whose section we were in didn't come into work... OK, then why seat someone there? Turns out she was there, just super slow and then got mad at us for another server "taking" her table. She also tried to get us to order with her twice even after we'd already had our pizzas in (pre-order before seating), had our drinks, and had a salad on the way. After an hour (more like an hour and a half with the original wait before table), we were given one of two pizzas and told that the other one was 15 minutes out for some lame reason. The one that came out was the stuffed one (65 minutes by the menu time) and the one that didn't come out was the thin crust one (35 min by menu time). What was clearly going on was someone forgot to make the second pizza and told the server to go lie about it. The server, to her credit, did immediately say that she was going to get a manager and that this wasn't right. We got a "shift-leader" instead, but she did comp the one pizza and we were like "we're done, box it and we're leaving." I've worked in several pizza places (including one that makes stuffed) and two Italian places, I know my Italian food and I could clearly see that as fresh as the second pizza was, it was clearly an "oh, crap, we forgot to actually make this one and we're not going to fess up to it" type of situation. A business that has been in town for as long as this one has, should know how to do game day service. They've had years of possible practice and they still can't bring their A-game when it matters. Maybe we'll get carry out in the future, but we will never dine in again after this second round of terrible service a year after the last round of terrible service.
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