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  • We just moved to the area from central Phoenix and prefer to patronize local businesses rather than chains whenever possible. We were greeted warmly and enthusiastically by the hostess and shown to a booth. Our waitress was L***. Her white shirt had seen better days and looked overall dirty/dingy. She was not the most personable of waitresses as she didn't introduce herself or tell us her name until I asked. She was very brisk and none of the usual "your welcome" after a thank you or other niceties that I would expect from a waiter or waitress. It wasn't just us as I overheard this demeanor with other customers as well. We ordered a bottle of wine and it was very good. My husband ordered the chicken parm but felt that it was just "OK. The sauce tasted like it was out of a jar". I ordered the Pollo Marconi on the suggestion of our waitress and ate about 1/4 of it. The eggplant was breaded and soggy. The chicken was cooked well but I felt like the sauce might have been out of a jar. The one and only time we were asked how the meal was, I told the waitress and she obviously had no training on how to deal with unfavorable feedback. I wasn't mad or upset as the eggplant could have just been my personal taste and I stated this. After this, we got NO personal service....just the check with no questioning if we wanted dessert or not. When we arrived, I had PLANNED on getting dessert. We sat at the booth near the station where the servers do their side work (rolling silverware, etc.). The brownies were under a domed lid but after seeing the lid with all of the fingerprints and other things dripping down it (despite having a handle on top of it by which to lift it), I decided against it. Having the waitresses rolling silverware and drying it after coming out of the dishwasher in this precise location of the restaurant adds to the noise level, makes conversation difficult and is not the most professional. The owner (wearing a black and white top) spent most of her time with a table of customers that she and a few other wait staff obviously knew. If we had been asked how our experience was, I would have gladly shared the details rather than writing this review. I also didn't feel like the feedback would have been received seriously due to the fact that when we were first seated, there was obviously a large party coming in and she was very confused about which staff members were covering which sections and even said "I'm so confused." If the owner is confused and doesn't lead well, the staff is not going to magically figure it out on their own. If we had received some sort of "I'm sorry" or "let me get my manager for you" from the waitress or a "how was your dinner" from the owner (who argued with the couple behind us about having marinara sauce on their side of spaghetti rather than the picatta sauce to match the main entree) ..... then we might give this place a second chance. I would rather drive to our fave local Italian place, Pino's on 3rd Street and Thomas - at least there we have good service and the food is ALWAYS delish!
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