Long story short, a stupid rock hit my windshield and the crack was longer than 6 inches, which means that it needed replacement. After filing my claim with the insurance, they transferred me to a Safelite agent. She said the quickest a technician could come to my place was the next day but I opted to just go to their office since I would be on that side of town.
We walked in 10 minutes late for my appointment and they were stil nice about it. The technician did his initial inspection and offered us a drink while we waited. 90 minutes went by quick with the help of Dr. Phil on the tv and the big pile of magazines sitting on the table. The price they gave me was $210, which was a lot cheaper than what my insurance initially quoted. That made me really happy.
My windshield is sparkly and new. They wiped down the rest of my windows, vacuumed my dirty car and gave me a bottle of glass cleaner. I had an awesome experience, but hopefully I never have to see this place ever again.