Like most people, 2016 was a rough year for my family and I. We had a last minute move out here from California. In Cali they didn't have our truck ready until much later than they said so by the time we got out here cubesmart would be closed. We called and told them this and they tried as hard as they could to help with our situation even offering to stay open a bit later so we could get our things in our storage, but the truck had been so late there was no way they could stay open until the time we would finally arrive. Life happened and we missed a payment, they were very polite and understanding, and we got it paid as soon as possible and squared away. When we moved our things out, again we had issues with the truck and the truck company had promised a dolly but when we went to pick up they didn't have any. Cubesmart was awesome enough to lend us theirs! I just really appreciate all that they did for my husband skyler and I. You made a rough year a little easier on us by being so understanding with everything. Thank you!