I have eaten at a few different Chilis recently and the experience has been the same across the board. I used to love Chilis, and now I think it's AWFUL! They have definitely sacraficed quality and service. Their menu is poor compared to what it used to be, and their fajitas are now terrible. The marinade on the meat is inappropriate and doesn't taste good. The quality is poor. Everything is an extra charge - beans and rice, chips and salsa. Beware. If it's not specifically listed on the menu with your dish and they ask you if you want it, it's an extra charge.
The margaritas still have a good flavor but they are no longer served in margarita glasses as they used to be. Now they come in a beer mug. Maybe I'm old-fashioned, but I like my margaritas done right.
All things considered, I don't think this place is worth going to anymore, and there are definitely places with much better food for the price. I am no longer a Chilis fan.