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  • Huge safety issue and non responsive and unprofessional management. I took 2 High school students to Castles and Coasters. They are ages 16 and 17. When I picked them up tonight they told me of an incident that happened on the Splash Down log ride. They were going up in the log ride and there was a little boy maybe around nine years old in the log in front of them. The two girls and the boy were the only people on the ride. My two girls we're seated in one log car with one girl in the front of the log car and one in the back part. The little boy was in front of them in another log car. The first log carrying the little boy got stuck. It was stuck for some time and he was screaming for help. The ride attendant was not paying attention and did not hear the boy crying out for help. The boy panicked and was trying to get out of the stuck log. He was climbing out of the log ride mid way up to get out . My girls were afraid he was going to get run over too. He leaped out of his log to jump into their log car as it came up behind him. My girls were successful at helping him out of the ride and into their log car. They pulled a muscle in their shoulder but other than that everything was successful. They reported the incident to the ride operator when the ride was over. They said that the ride operator just laughed at them. I called Castles & Coasters when we got home. When I called and asked for a manager they told me the manager was busy. I had to repeat my receipt number to the girl on the phone 4 times, I had to provide the date, the time, and the name of the cashier. They had to look this up to verify the kids were actually there. I spoke with a girl named Connie who promised me she would get this to the manager and have somebody call me back. I was asked what I wanted out of this. I told them that I want to know that the ride operators are paying attention to the kids and the job that they are hired to do. I also told her that they need to train employees on ride safety and this issued needs to be addressed and taken as a serious safety issue.
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