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  • I went to this location (pretty hard to find - located in the corner, on the lower floor at "The Bay") to look for some Christmas presents. I noticed that the store was not very busy, but three SA seemed to be either making a coffee for one customer (and ignoring others), another SA was showing some coffee pods to different customer (and also ignoring others). I actually had to stand there for almost 10 min, until one guy came up to me and asked what I wanted. I told him about the travel mug that I saw in other stores and online, and he said "We don't have it, maybe Yorkville location will have it". He didn't check the back, didn't check the drawers, nothing. I think he wasn't even sure what I'm talking about. Then I asked him few questions about some coffee cups, and he seemed very distracted, I had a feeling he is almost annoyed that I am asking so many questions. I pointed at two cups on the display and asked if these cups are coming with saucers (plates) and spoons. He said "No, you have to get them separate". I was pretty disappointed at that point but as I really came to purchase a gift, I didn't want to go to another location. So I chose some coffee cups and while paying, I told another associate (it was a lady) that I feel sad that they do not carry the travel mug here. Right away she was asking me "what kind of mug, how did it look like, let me check" - all the right questions. She actually was able to go in the back and find the mug I was looking for! So I purchased that one, too. Very disappointed in previous SA (guy with hundreds of Pandora bracelets) and happy about the service I received from this young woman. Oh, and my surprise, when I learned that coffee cups did come with saucers and spoons! As in the picture on the box. This employee should really have some training in 2016. Another thing I noticed when few customers, including myself, placed the bags on the counter and searched to find wallets, there was a big box right in front of my eyes. It was very annoying, placed right in front of my bag and my filled up Nespresso coffee cup. I asked the lady if she could take this box away because it was too big and the space is so limited. She looked up very confused and said "I can't, it's for display". It made me smile, really.
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