I should have listened to the reviews about this place...
- I had scheduled an MDX test drive, but when I arrived, the salesperson I was to work with was "busy". Their replacement looked about as excited to help me as someone headed to the dentist.
- The vehicle brought out to test drive was filthy inside and had a broken power outlet with exposed wires.
- It took 1 1/2 hours to get my information and provide me with an absurd low-ball trade offer (over $3,000 less than what I ended up accepting elsewhere). During this time, I was left to sit and twiddle my thumbs. Not a single person asked how I was doing or if I needed anything.
- After mentioning how low the trade in offer was, I was met with complete indifference. This is usually where the sales manager comes in to try and figure out what I'm looking for financially. These guys just didn't care.
Walking out made no difference to them, either. They said "bye" and that was it. There was zero effort to try and earn my business.
Acura may have some nice vehicles, but they are lost when it comes to the dealer experience. Cross-shopping Lexus and Infiniti made that more apparent than ever.
A dealership that thinks they have no competition + a manufacturer that thinks they have no competition = bad news for customers.