Tonight my boyfriend and I decided to go to Gamberoni for dinner. Having just returned from a beautiful two week holiday to Italy over the Christmas break
we were used to the amazing service we got in any restaurant we went to in Italy. Tonight at Gamberoni we were seated at a table squished in the corner that we were not happy with. The restaurant was half empty and we asked to have a bigger table where upon we were given much attitude.
Finally the incredibly arrogant and nasty owner, (one of the brothers) agreed to let us sit at a table for four.
Eventually a waiter came over and my boyfriend had questions about the spaghetti with the seafood in it.
The waiter obviously had no idea how to do his job and in the middle of my boyfriend asking him what kind of seafood was in the pasta he abruptly turned and walked very quickly to the other side of the restaurant.
He did not return and we weren't sure if he took our order or not.
About 25 minutes after that happened one of the very nasty owners came over to us to retake our order. He told us that the original waiter did not take our order.
When we asked him why the waiter took off his response was 'he's stupid what do you want me to do fire him'?
Instead of being apologetic he was Arrogant, condescending and just plain rude..
I have never experienced such unprofessionalism
in any restaurant I've ever been to..
We've also been longtime customers here so they know us and not one ounce of remorse.. There
are way too many good Italian restaurants in Toronto for us to have to go back and take that kind of abuse and disrespect From a couple of miserable brothers who should know how to act in the service industry.
Arrivederci Gamberoni you now officially suck and you lost two great customers...