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  • If I could give a negative star rating, I would! Make sure you don't pay for the insurance that Extra Space Storage bills you automatically for, even when you have your own renter's insurance. RATS ATE MY RATAN FURNITURE! Management was not concerned and told me to turn it in on my own insurance, because Extra Space Storage insurance will not pay for basically anything except damage caused from a natural disaster. I have contacted your Stephanie St. LOCATION BOTH IN PERSON, EMAIL, AND BY PHONE. My father's AMEX was charged yet another month for a unit that is not mine or his. In fact the unit that Extra Space is taking money from his account for, has been vacant since March 2015. Instead of taking the incorrectly charged payments and putting them towards the correct unit(my unit), Extra Space has placed.a lien on my unit?! The right foot doesn't know what the left foot is doing in the office at the Stephanie Street Location. Its a nice place if you want your things to get infested by RAT FECES, (which is dangerous to your health) and your furniture destroyed. They don't care! BEWARE!
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