When you arrive they tell you to seat yourself, take a paper menu and come back to the host station to order. Once you order you get a number and they are to bring you your food.
Once I put in my order my kids food came out within 5 minutes but i was still waiting on a sandwich. About 15 minutes later I see a woman walking around the restaurant with my sandwhih asking everyone if they ordered it. Guess she didn't bother to match up the ticket with the number on my table. She saw that my kids were done with their meal and my was very later but she didn't care. No one ever asked if we needed anything. Very poor customer service. Also food was bland and tasted like it was prepared at a high school cafeteria.