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| - Our interaction with Stabella Inc, has been through a countertop purchase at Home Depot. Stabella is one of the contractors HD uses for their countertops.
TLDR: Keep your correspondences with Stabella so you can dispute any of their false claims and be very careful to check the details, lengths, seams, corners, edges, because they won't be and will try to stick you with broken/incorrect pieces.
From the first time Stabella came out to measure, we knew there were going to be issues. The technician made rough measurements, sometimes only measuring once, when it came time to the details, and we asked what he recommended or what most other people chose, he seemed perplexed and unable to clearly answer basic questions about corner radii, edges, or overhang length. My wife had just overseen the buildout of a new space at work where counters were installed (through Lowe's and another contractor) where they measured multiple times, once with the standard tape measure, and again with a computer controlled laser measure system - so we knew that what Stabella was doing wasn't the greatest.
When the installers arrived the problems became apparent. They forgot one of the 7 pieces necessary to complete the install (you'd think someone would do a quick count before the order leaves the shop), one of the pieces was cut about an inch too short (going back to the bad measure), two others had noticeable chips in the corners, and in front of the sink was a large, very noticeable chip with a poor attempt at repair, and the sink cutout was cut incorrectly. If you're keeping count, thats 2 of 7 parts that arrived properly. Unfortunately, for us, we didn't notice the sink chip until after the install, luckily, we didn't sign for the completed visit since they forgot a piece. My largest frustration here is that the chipped piece should never have been allowed to leave the shop, once damaged they should have used it for smaller pieces NOT trying to pass it off as new.
Next we reached out to Stabella and Home Depot with pictures of the issues and imperfections. Both responded quickly saying they would look into it and get back to us, both did in a very timely manner - Home Depot taking our side, Stabella remaining stubborn that it wasn't their fault. Here's how that went.
On the two smaller chips, they said they would fill them in, no problem there. The missing piece, oops, again they would get it fixed. For the part that was cut too short, are we sure we didn't ask the measurer to have it that short? ...seriously, why would we have asked to have 1" of our cabinets showing, who even says that.
Their initial take on the chip in front of the sink was that it was part of the manufacturing process and they would just repair it, no problem they said, even their technician who came to do the repairs was perplexed, saying that it was too big to repair and shouldn't have been shipped.
The sink cutout is where things began to get a bit sketchy. When they came to do the chip repairs, they also measured the sink cutout to see if it was cut wrong. Stabella initially told us they cut it to the size the manufacturer's recommended size and the shop checked the cutout blank (piece where the sink is) and that it matched what we agreed to. Both of these were clearly lies. Fortunately for us, we had e-mails between us and Stabella outlining exact measurements for the sink, not only that but we requested, and were given the sink cutout. So the part they claimed to have measured was sitting in my garage.
Eventually they agreed to recut both incorrect parts and have now installed them, although they chipped one of the existing parts in the process and didn't have paintable caulk to caulk the edges (now that's my project).
Overall, we would never allow Stabella to do another job in our home and are looking forward to having the project done and behind us.
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