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  • The staff was fairly nice, but they either are extremely misinformed on what they are selling(this is the benefit of the doubt side of it). Or they are liars to make a sale. I was quoted a higher color/clarity in the diamond engagement ring I bought my fiance than it actually was, the clarity was bottom of the barrel actually. We decided to go to Shane Co after feeling taken advantage of, upon looking at the ring under a 10x magnification tool used by jewelers I was almost disgusted that I bought such a ring. The whole diamond was a foggy cloud with tons of imperfections throughout, I felt like an idiot. We then looked at a diamond of the quality I was told I was purchasing from Zales and it was 100x clearer and much more beautiful. We left Shane Co paying 500 more for a ring from there, and it was certified, appraised, and the lifetime warranty was free. not 200 like Zales was trying to have me pay. I left Shane straight to Zales to make my return. Don't go to mall jewelry stores, you will pay a ridiculously inflated price and be pushed around by commissioned sales people
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