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| - I Will make this short and to the point, as to not drag on about an awful experience. This company is a State Farm "trusted" contractor that they farm work to when a person who has state farm home coverage suffers a loss. Late 2013 we had a bad storm come through the valley that caused damage to our roof, which then caused damage to the interior drywall. All was well when I called state farm who burst into action and sent over people to benign drying everything out and an adjuster to look over the damage.. Funny enough (Now I know is part of their SOP) State farm found no damage from the storm to the roof (how did water get in) but did say the storm was bad enough to cause rain to blow up underneath the Tiles and cause the leak. Sounds Fishy, but fine, they are the "experts". Here is where Cheuvront Construction comes into the action; State farm sends them to do the work, which was fine by me, as I haven't the time to track down contractors, and I felt good knowing they were a "trusted" contractor of State Farm. While there they check the roof and say they find one spot that they think may have been a part of the leak, which was weird since state farm said they saw no damage, so we pay OUT OF OUR POCKET to Cheuvront Construction to fix what they see may be a cause of the damage. State farm is made aware of this and we move on.. Come 8-3-14.. Another bad storm and the leak appears again, so I call state farm who says to call Cheuvront Construction and that they'll send out an adjuster.. Adjuster finds no damage this time, and cannot explain the leak (awesome) while Cheuvront Construction now says that we need a new roof (without coming to look at it) so we need a new roof per state farms "trusted' contractor, but according to state farm there is no damage.. No loss paid out.. This goes on twice more with the same result. State farm won't hold their "trusted" contractor responsible, and they claim no damage, which is strange since before that bad storm the roof was fine when it rained. Fast forward to present day, state farm just cancelled our policy, and the only answer I have received is that our insurance isn't good enough anymore, or something to that effect. All in all this was a horrific experience stemming from Cheuvront Construction being involved in our repairs, and they nor state farm assume any responsibility for any of it. Bravo, guys! You have shown me what horrific customer service truly is. SO now I have no Insurance, and they won't even help provide the docs I need to get new coverage.. So not only did they "miss" the damage that their own contractor fixed, but they also would not hold their contractor or selves accountable to correct the mistake. mind you, this isn't some upset guy on a rampage, I have Life insurance, auto, and personal article policies with state farm to this day, but that will change now that I have been told kick rocks and sorry but we cannot even supply one document necessary for you to get coverage.. A document every other insurer has said they would supply in the same scenario.
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