I have been here three times and each time was worse. Not once did they actually do what I asked with the cut or the colour. Their prices were on the high side and I tipped very well coming from the Los Angeles area. They were completely rude, too busy talking to each other instead of paying attention to the client. Never once asked me if I needed any water and I first went there in the dead of summer! Even my Mani/pedi place was much more polite and pleasant. Have found a new place in Youngstown that does an absolutely fabulous job each and every time. Pleasant and much more reasonable in price as well, however that's not even what I was looking for.