This was my first time getting eyelash extensions, so I was a bit skeptical about how everything works. But Nicole works in a professional and clean environment and it feels a lot better than meeting at someone's house or something! She is so nice, easy to talk to, and is great at explaining what's going to happen and the aftercare of eyelash extensions. She made the whole experience super comfortable and easy, despite the fact that I was getting a bit nauseous from laying on my back for so long (thanks to a bad neck) and let me adjust my position as needed. And my eyelashes look great! Nicole does a great job making sure they blend in beautifully and don't look fake. I've gotten nothing but compliments on my lashes and they seriously look better than I imagined. I would definitely recommend her to my friends and family.:)