After writing my initial review Bill the owner of Heaven's Best here in Vegas called me to discuss my service. He offered to come back to my house to see the areas that they had cleaned and was committed to making things better or refund my money.
Well, they came back today and I have to say that I am more than pleased. We discussed the hard carpet, potential reasons why and how they felt they could best address the issue. Result... clean softer carpet. It was also nice to receive a follow up call from Bill later this afternoon to ensure that the carpet was better than before.
It's nice to see that Bill, Darnell & company care about making their customers happy. I will be happy to recommend their services and look forward to calling upon them again! You've definitely won me over as customer.
Thank you for everything!!