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| - A company with a neat concept of wrapping cars with a vinyl designs, but they are missing any form of customer service and quality control.
On the advice of our architect, we hired Toronto Car Wrap to cover our vinyl garage door, to counter the graffiti. The concept was innovative and fun but we encountered all kinds of problems with this company.
They are difficult to deal with from the get go. They were not commitment to scheduling the instillation, played around with us when they did by not showing up, and they don't return calls in a timely manner (email or phone calls). When they did finally show up, it was with a defective product they the installed put up in spite of the defect.
This company is poorly administered, lacks any cohesive organization or ability to plan, has a nonexistent customer service, no quality control, no trained staff and both the owner and the administration Fred and Barb are curt and offhand even before we had issues the defective product. .
Its been 2 months now or trying to obtain some corrective action from the owner Fred fred@torontocarwrap.com or his assistant Barb. They keep stating a date they will come to correct the problem then don't show up . I stay home or arrange for a daughter to be home, but nothing.
It's a crap shoot dealing with this company.
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