I would give this establishment 0 star for everything.... first of, the owner is very arrogant. I went to this shop for car troubles when my car started leaking out water which possibly came from the thermostat hose. They had me signed a form and I thought that might be if they start the work. I had second thoughts but I went ahead with it. Dick came back with a diagnosis to replace the thermostat housing with an estimate of $595.00 with a note at the bottom "may require additional other parts... As a customer I have the right to ask on how much it would cost in the event that the "additional parts will be replaced... "anywhere from 100 to 200 dollars" was Dick's response. I find that quite strange..... he knows what these "possible" parts are so I thought to ask if he can just discount it if it comes up to about an additional $100 which he literally said outright... "I can't do that... who knows.... I might find something else if I open it up and it might cost a lot lot more" in a truly arrogant tone. In my mind... this is the kind of Dick you don't want to deal with. So I said then I will just have the car towed to another shop. While they are getting the car ready to be towed, I was led to the office and was handed an invoice for $69.95 for diagnostic test. So I made a comment .... you should have informed me as a customer that you charge for the test. And he remarked.... if you go to a doctor and get a diagnosis, shouldn't you pay??? I thought... I should not waste a minute being in this person's presence. I may have been ripped off for that $69.95 but I save myself a lot of trouble and aggravation and an even bigger rip off.
Even with that strange note at the bottom of the estimate, in my mind they are still worth the diagnostic test that they charge you only because they also save you from giving your business to them which will cost you a lot lot more...
SO BE WARNED!!!! SAVE YOURSELF THE DIAGNOSTIC CHARGES BY NOT GIVING YOUR BUSINESS HERE!!!!