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  • I wish I could give it zero stars. I was in Charlotte visiting for the day with some friends and one of my friends insisted we came to this shop. She told us how it was really cool because they give you product demos and it was awesome because it was like the Apple Store for craft soap. I was excited thinking it would be a cool experience and I would find a cool souvenir for my girlfriend who couldn't join us on the trip. As soon as we entered the store which was the evening of 6/20/17 around 8ish PM this lady with short red or brown hair walked up to me as soon as I picked up my first bar and smelled it. She addressed the group I was with and said " Oh this guy knows his way around. Oh you are with him. You must be his new crew he brings in different people and leaves with things" She continued to make "jokes" about contacting security and how that I am not a honest person. It was Extremely offensive and humiliating. Luckily I didn't have to defend myself because IM NOT EVEN FROM CHARLOTTE AND HAVE NEVER BEEN. I confronted her and let her know that she had made me uncomfortable and wasn't sure if she just had aggressive jokes that I misunderstood or that it just wasn't funny. She replied to me with " oh then I guess you have a twin that came in last week and took things. How can you explain that" We immediately left and didn't buy anything even though we all had planned purchases. It was one of my WORST retail experiences. One of the WORST interactions I have ever had and I look forward to sharing this story with many people as it is just plain STRANGE. That woman needs either some retraining or some basic loss prevention skills should she encounter someone she suspects is up to no good. Down right AWFUL
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