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  • My husband and I have gone on several dates at Smugglers. Always a great experience with food and staff. But this time was awful! We had a group of 9 and 3 of them were very unsatisfied with their meals. One of my guests told the manager Ryan about it, he told her she was wrong and all she had to do was cut into the middle of her steak and he's sure it would be fine then. He was very rude and stuck up and his customer service was the worst I've ever seen. Our waiter didn't seem to know what he was doing and we waited a long time for everything. What made our experience even worse was that they offered to discount our meals which was great... But if they were to do that, they couldn't split up the bills. This is what the waiter told us. So my husband sent like 15mins trying to figure everything out and when he was finally done the manager comes over and says they could do it on the computer. So now we are even more angry. Then Ryan (the manager) says in front of all the guests, staff and the waiter that the waiter isn't intelligent and that he (Ryan) is the only one who is intelligent. I was shocked that a manager would talk like that about his staff in front of the whole restaurant!! My husband told him he was the most ignorant manager he has ever met. Ryan proceeded to follow my husband outside and tell him how his waiter is always fucking up. And to top it all off, a mandatory 18% gratuity was added to our bill. An extra $70 for bad food and service. We will never be going there again!
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