Not sure where the negative feedback is based on for this place.
Service has always been great whenever I've gone here; greeted with a smile, my order is never messed up, and they can keep up with a long line - which has never gotten too long.
They have a large shelf for pastries and cakes, larger than other Second Cup locations I've seen. This, they have a wide variety.
It's a very large space, and it's rare for me to go here and not find a seat. Lots of tables to sit and do your work or chat with a friend.
There's an outdoor patio (though it doesn't face Yonge, that would've been nice for people watching) and it's located above a subway stop. And a 20-second walk to grocery, LCBO, and a Cineplex.
Great location, great Second Cup.