Two weeks ago i decided to finally call a repair company to learn if the 7+ year old maytag was worth repairing instead of buying a new refrigerator. Bottom freezer constantly filled with a sheet of ice that required an ice pick to remove the large chunks of ice monthly and the fridge would periodically freeze lettuce and other items no matter what the temperature was. During the search for the right repair service, read numerous reviews and made several calls, but found that none of the companies had glowing reviews.
This was the only repair service that answered with a human voice named Mike-which was a big plus for me and he said he could come out the same day, which was another big plus for me since i was already home made it very convenient. Mike was very specific with a few instructions to do before he arrived. After he arrived the repairs went like smooth clockwork and fast - although i was not timing the repairs seemed he was in and out in less than an hour. I really appreciated his direct, no nonsense approach to communicate what was causing both problems and he did not try to upsell anything. the 2nd problem required a special order expensive part, which he said i could avoid for the short term if i wanted to because we could try a work around for now. I decided this was a viable solution for the 2nd problem and my pocketbook so he repaired the first problem. The repair cost was fair and reasonable.
I am exceptionally pleased that after two weeks have past that there have been no more problems with the refrigerator or freezer. My repairs were successful! And should the workaround for the 2nd problem eventually fail Mike has already educated me what the problem is and the corrective action needed to repair it. Mike will be the guy I will call! Thanks a bunch Mike! I am one exceptionally pleased customer! !