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| - So my girlfriend and I worked 3 incredibly long days up in the mountains. No cell phone service, no restaurant, no grocery stores, no nothing. Isolated from humanity. Came home exhausted, tired and hungry for some warm delicious comfort food. After a quick search for restaurants near home, we decided to order from the KING of Shawarma. Reviews seemed decent. 5 stars on FB and 4 stars on YELP. Figured, why not I'm new to Calgary and need to find some good shawarma and Mediterranean food.
I order through Skip the Dishes.
Food came fast. Took about 45 minutes. I specially requested for all sauces and dips to be on the side, since I've worked in the restaurant industry before I understand that food doesn't always travel well and in order to avoid soggy messy food made my request and even apologize for the inconvenience in advance.
Food comes. I look at it and instantly become irritated. Everything is mixed together. And all the exact same shade of grey and brown. The skin was falling off the potatoes (and not in a good tasty way) the chicken was dry and flavourless. I can honestly say that neither mine or my roommates food was touched. Literally made me sick to my stomach looking at it.
Whatever, ok things happen. I get it.
I called the restaurant to complain about my order and to request either a refund or a new meal.
I asked to speak to a manger, the person on the other line said he was and that he remembered packing my food. I told him it wasn't what I ordered, and that I wasn't happy. He was rude, arrogant and refused to take responsibility for the situation. He tried to blame skip the dishes for his poor work ethic. After about 3 minutes of talking to his fine outstanding young man it comes to my attention that he is in fact NOT a manger and that none are there to talk to me or deal with the situation. After all that talking, this person can't do a thing to help me. I tell him to talk to his manager and to call ME back. He agrees.
Fast forward 30 minutes still no call. Nothing. So I call back.
First call phone rings about 15 times then disconnects.
Second call straight to voicemail.
Third call he answers. Tells me the manger isn't there. I tell him I'll be by tomorrow to return this food. He shrugs off my concerns and lets me go.
Well today, as much as I wanted to bring the food back and collect a refund, life got in the way and I needed to work. Still have yet to hear from a manager.
I didn't even receive an apology or nothing. Wound up making freezer pizza for dinner, after only wanting shawarma from the king.
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